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Terms of Use

1. Introduction

Welcome to Cynosure Support Services ("we", "our", or "us"). These Terms of Use govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these terms.

We are a family-owned disability support business based in NSW, Australia. We provide support services to self-managed and plan-managed NDIS participants as an unregistered provider.

2. Service Description

As an unregistered disability support provider, we deliver support services to:

  • People who self-manage their NDIS funding
  • People who use a registered plan manager
  • Private clients who choose to fund their own support

It's important to understand that we are not registered with the NDIS Commission. This means:

  • We can only provide services to self-managed or plan-managed NDIS participants
  • We operate under Australian Consumer Law and NSW state regulations
  • We maintain our own quality and safety standards as an independent business
  • We cannot accept NDIS funding from agency-managed plans

3. User Responsibilities

When using our website and services, you agree to:

  • Provide accurate and complete information when submitting enquiries
  • Confirm your funding management arrangement before engaging our services
  • Use the website in accordance with Australian law and regulations
  • Not engage in any activity that could harm or disrupt the website
  • Respect the intellectual property rights associated with the content

4. Service Delivery

As an unregistered disability support provider, we are committed to delivering quality support services while being transparent about our operational framework. Our service delivery is guided by:

  • Australian Consumer Law
  • NSW disability service standards and guidelines
  • Our internal quality assurance processes
  • Commitment to person-centered support

5. Payments and Funding

Payment for our services can be made through:

  • Self-managed NDIS funds
  • Plan managers (for plan-managed NDIS participants)
  • Private payments

Please note: As an unregistered provider, we cannot accept direct payments from the NDIA. Participants must verify their funding arrangements and ensure they understand their payment responsibilities before engaging our services.

6. Disclaimer and Limitations

To the maximum extent permitted by law, we exclude all representations, warranties, and guarantees relating to our website and services. We are not liable for any direct, indirect, special, or consequential damages arising from your use of our website or services.

As an unregistered provider, we operate independently of the NDIS Commission's direct oversight. All services are provided under Australian Consumer Law protections.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Cynosure Support Services and is protected by Australian intellectual property laws. You may not reproduce, distribute, or use our content without our express permission.

8. Contact Information

For any questions about these Terms of Use or our services, please contact us through our website's contact form or by email at info@cynosureservices.com.au.

9. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any modifications indicates your acceptance of the updated terms.

Last updated: November 2024