Privacy Policy

Introduction

Cynosure Disability Support Services values and respects your privacy. As a family-owned, unregistered disability support provider in NSW, we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This privacy policy explains how we collect, use, store, and protect your personal information when you use our services or interact with our website.

Information We Collect

We collect the following types of personal information:

• Contact details (name, address, phone, email)
• Basic demographic information
• Support needs and preferences
• Health information relevant to providing our services
• Payment and billing information
• Emergency contact details
• Service delivery records
• Feedback and communication history

How We Collect Information

We collect personal information through:

• Direct interactions when you contact us
• Our website contact forms
• Service delivery documentation
• Communications with plan managers (if applicable)
• Feedback and review processes

How We Use Your Information

We use your personal information to:

• Provide and manage our support services
• Communicate with you about our services
• Process payments and maintain financial records
• Improve our services based on feedback
• Meet our legal and regulatory obligations
• Respond to emergencies or critical incidents
• Train and support our staff

Information Sharing

As an unregistered provider, we share information only when necessary and with your consent. We may share information with:

• Your plan manager (if applicable)
• Emergency services when required
• Our staff and contractors who assist in providing services
• Professional advisers (e.g., accountants, lawyers)
• Regulatory authorities as required by law

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We protect your personal information through:

• Secure storage systems
• Password protection and encryption
• Staff confidentiality agreements
• Restricted access to personal information
• Regular security reviews

Your Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Withdraw consent for optional data collection
• Make complaints about our privacy practices
• Request information about our privacy processes

Complaints

If you have concerns about how we handle your personal information, please contact us directly. We will investigate and respond to your complaint within 30 days.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

For privacy-related queries or to make a complaint, please contact us at:

Email: privacy@cynosureservices.com.au
Phone: +61 451 678 142